For the Nova Hub app · Last updated October 15, 2026
Nova Hub is an app that schools and education programs use to keep in touch with their students and help them find their next step after high school. This policy explains what Nova Hub collects and how it is used. Plain language first.
Summary
Nova Hub is used through a school or education program. Your school decides who can join and is in charge of student information.
You sign in with a Nova Hub number and a 6-digit PIN. No email address or social media account is needed.
We never sell student data, show ads, or track you across other apps.
Spanish translation happens on your phone. Your messages are not sent to a translation service.
1. Who we are
Nova Spes LLC provides Nova Hub to schools and education programs. When a school uses Nova Hub, the school controls the student information, and Nova Spes processes it on the school's behalf under the school's agreement with us (for Texas schools, the Texas student data privacy agreement). Contact: support@novaspesllc.com
2. Information we process
Your account
Your name, your role (student or staff), your school or program, and your grade
Your Nova Hub number. Your PIN is stored only in a protected (hashed) form
Your birth year, so the app can tell whether you are under 13 (see section 6)
Your language choice (English or Spanish)
An identifier for the phone you signed in on, so a new phone needs a code from your school
What you do in the app
Messages between you and school staff (including any photos or files shared in them), and posts, alerts and updates from staff
Whether you opened a post or alert and whether you tapped "I got it"
Questions you ask staff privately, things you mark "I'm interested" in, and events you mark "Going"
Reports and blocks you make, and safety check flags (a short excerpt of a message the safety check warned about, if it was sent anyway)
A push notification token for your phone, so you can get alerts
Basic security and audit records (who did what, and when). Message text is not written to these records
On your phone only
Fingerprint or Face ID, if you turn it on to unlock the app. This is handled by your phone; we never see or store biometric data
Reminders you set and your notification settings
Nova Hub does not collect your location, contacts, email address, phone number or home address, and does not collect any parent contact information.
3. How we use information
Run the app: deliver posts, alerts and messages, and show staff who received and acknowledged them
Show college, program, scholarship and career information, and remind you about deadlines
Keep students safe: safety checks, reports, blocks and the school's messaging controls
Secure accounts and prevent misuse
We do not use student information for advertising, to build marketing profiles, or to train AI models, and we do not sell it.
4. Sharing
Your school or program. School staff can see the students on their team, messages with students, acknowledgments, interests and reports, so they can support students and keep them safe.
Supabase hosts accounts and app data.
Apple Push Notification service and Google Firebase Cloud Messaging deliver notifications. They receive a device token and a short notification title only, never the message text.
Google ML Kit (Android) and Apple Translation (iPhone) translate text on your phone. The translation models are downloaded to the phone; your text is not sent to them.
Some inspiration videos play from YouTube in privacy-enhanced mode when you tap them.
These providers process data on our behalf under their own terms. We may disclose information if required by law or to protect someone's safety.
5. Retention
Information is kept while your school uses Nova Hub and you have an account.
Delete Account (Settings) erases your account and your data on our servers and on that phone. This cannot be undone.
When a school stops using Nova Hub, we delete or return its data as its agreement with us requires.
6. Children under 13
Nova Hub is used by schools for school purposes. When a student says they are under 13, messaging stays locked until the school confirms that it has parent consent, either for that student or for its whole program. The school collects that consent itself; Nova Hub does not contact parents. Parents who want to review, change or delete their child's information, or withdraw consent, can contact their child's school or us at support@novaspesllc.com.
7. Security
Data is encrypted in transit and at rest. Server rules limit each school's data to that school's staff, roles are set only by the server, and the app contains no administrator keys. The app locks itself when you leave it. No method of transmission or storage is 100% secure.
8. Your choices
Choose English or Spanish
Turn notifications on or off, and set quiet hours
Block or report someone in a chat
Delete your account from Settings, or ask your school to remove it
9. Where data is stored
Data is processed on servers in the United States or other regions where our providers operate.
10. Changes
We may update this policy. The "Last updated" date will change when we do, and we will tell schools about important changes.